Refund and Returns Policy
Last Updated: 01/01/2025
At 413 Online, we value our members, sponsors, and customers. This policy outlines our refund and return procedures for memberships, sponsorships, and merchandise purchases.
1. Memberships & Sponsorships
Refunds for Memberships
- Membership fees are non-refundable.
- If you experience technical issues preventing you from accessing your membership benefits, please contact us at info@livinglocal413.org for support.
- We do not provide prorated refunds for canceled memberships.
Refunds for Sponsorships
- Sponsorship payments are final and non-refundable.
- If an event or sponsorship opportunity is canceled, we may offer a credit toward future sponsorships at our discretion.
2. Merchandise Purchases
Returns & Exchanges
We want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect item, we are happy to assist with a return or exchange under the following conditions:
- Eligibility: You must request a return or exchange within 30 days of receiving your order.
- Condition: Items must be unused, unwashed, and in their original packaging to qualify for a return.
- Non-Returnable Items: We do not accept returns on digital products, gift cards, or custom-made merchandise.
Refund Process for Merchandise
- To initiate a return or exchange, please contact us at [Insert Contact Email] with your order details and a description of the issue.
- Approved returns will be processed within 5-10 business days after we receive the item. Refunds will be issued to the original payment method.
Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Exchanges: If you need a replacement, we will cover the cost of shipping the new item.
3. Contact Us
If you have any questions about our refund and returns policy, please reach out to us at:
📧 Email: info@livinglocal413.org